Refund Policy

Return window

You may return most items within 30 days of delivery for a refund. Items must be unused, unwashed and returned in their original packaging with any tags still attached.

How to start a return

Email support@oppodream.com with your order number and the item you would like to return. We will reply within one business day with return instructions and, for addresses within the United States, a prepaid return label.

Condition of returned items

Rugs are a floor product and are handled closely in the home. For this reason we cannot accept items that have been used, walked on outdoors, washed or cut, or that are missing parts of a set. Please roll the rug loosely rather than folding it when you pack it for return.

Refunds

Once your return reaches our warehouse and passes inspection, we issue the refund to your original payment method. Refunds are usually completed within 5–10 business days, and your bank may need additional time to post the credit. Original shipping charges are refunded only when the return is the result of our error.

Damaged, defective or incorrect items

If your rug arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with a photo of the item and its packaging. We will arrange a replacement or a full refund, including return shipping.

Non-returnable items

• Items returned more than 30 days after delivery
• Rugs that have been used, washed or cut to size
• Items missing parts of a set
• Gift cards

Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the size or colourway you need, so that the replacement ships without waiting for the return to arrive.

Contact

Questions about a return? Email support@oppodream.com and include your order number.